Is Verizon Scared?

Nancy’s phone started acting weird about two weeks ago – turning itself on and off repeatedly – so that it was unusable. Its an LG VX-4600 that we got when we switched to Verizon a few months ago (AT&T/Cingular had serious coverage holes in Pasadena).

I called LG to ask about a replacement but they told me to talk to Verizon.

I called Verizon and was surprised at how chipper and helpful the support guy was… Here’s the gist of the conversation:

How can I help you? Oh, your phone is broken, let me send you a new one, right away. We’re so sorry about that. Is there anything else we can do to help?

Nancy’s new phone showed up a few days later, and a quick reprogram and she was off and running. I wish tech support for consumer products always worked that way. Has Verizon always offered this level of support, or are they ramping up because they’re scared of the AT&T/Cingular behemoth?


Tabbed Browsing Turns 7

Alternative browsers like Firefox and to a lesser extent Opera, Safari and NetCaptor exploded in popularity in 2004. Better security was a major focus, but almost universally, "tabbed browsing", the ability to open multiple web sites in the same browser window by placing each site on its own tab, was listed as a top reason to switch from Internet Explorer. I like what Walt Mossberg said in one of columns in The Wall Street Journal:

Tabbed browsing is the biggest fundamental improvement in the Web browser in years.

I agree 🙂

From reading various journalists, you’d think that tabbed browsing was a relatively new feature. Actually, tabbed browsing is over 7 years old – Firefox, Mozilla, Opera, Safari and others can all trace their tabbed browsing DNA back to NetCaptor at some level. I started developing NetCaptor in the summer of 1997 and released the first public version on January 3rd, 1998.

Happy 7th birthday NetCaptor!